User Terms of Service
By using the DroppX Service, you agree to be bound by these User Terms of Service (“Terms of Service”).
Please read the following Terms of Service carefully before using the DroppX Service. If you do not agree with the Terms of Service, please do not use our Service. These Terms of Service apply to any use of the DroppX Service and to the Purchase Agreements made hereunder. A more detailed description of the DroppX Service and information on system requirements is available at droppx.com
If you have a DroppX for Business Account, these Terms of Service also apply to our customer organization which has granted you the DroppX for Business Feature (“Customer Organization”) with respect to Orders made by you through the DroppX for Business Feature. If there is any discrepancy between these Terms of Service and the DroppX Corporate Terms & Conditions applicable to the Customer Organization, the DroppX Corporate Terms & Conditions shall, however, prevail.
The Terms of Service are concluded between us and the User only, and not with Apple Inc., and Apple Inc. is not responsible for the DroppX App or the content thereof. You agree that Apple Inc., and Apple Inc.’s subsidiaries (“Apple”), are third party beneficiaries of the Terms of Service, and that, upon your acceptance of the Terms of Service, Apple will have the right (and will be deemed to have accepted the right) to enforce the Terms of Service against you as a third party beneficiary thereof.
” means a store, restaurant or other service partner who has signed a partner agreement with DroppX and who offers its products and services, if applicable, through the DroppX Service.
” means an agreement for the purchase of Partner’s products and possible delivery services made on an Order. With respect to Orders placed through the DroppX for Business feature, the Purchase Agreement forms a binding agreement between the Partner and the Customer Organization. With respect to Orders placed through any other payment method of the User, the Purchase Agreement forms a binding agreement between Partner and the User.
DroppX Technology Oy
, Lapinlahdenkatu 16, 00180, Helsinki, Finland.
” means a digital application called DroppX provided by DroppX for natural and legal persons to order products from DroppX’s Partners.
“DroppX for Business account
” means a user account in the DroppX App onto which the DroppX for business Feature has been added.
“DroppX for Business
” means the payment method and feature of the DroppX App through which the Customer Organization’s authorized Users can make Orders at the Customer Organization’s cost.
” means both DroppX App and DroppX website droppx.com
and other additional locations as mentioned at droppx.com
” or “you
” means a natural person using the DroppX Service.
2. Identity of DroppX
DroppX Technology Oy,
Lapinlahdenkatu 16, 00180, Helsinki, Finland.
Trade name: “DroppX"
Email address: firstname.lastname@example.org
*Please note that while the DroppX Service is legally provided to you by your local DroppX entity in these countries, the payment service is arranged by DroppX Technology Oy through a third party payment service provider. This also means that DroppX Technology Oy is responsible for possible refunds, complaints and other claims related to your transactions in the DroppX Service. You may thus contact DroppX Technology Oy directly at the contact details provided above in case of any dispute or claim related to the DroppX Service.
Information about the identity and products and services of the Partners will be provided through the DroppX App and DroppX website.
3. Description of the DroppX Service
3.1. DroppX provides a platform on which the User can purchase products, personal shopping services and delivery services from the Partner of his/her choice.
3.2. The Partners provide the information about their products and services in the DroppX Service, including information of products, menus and product prices. If you have allergies or other dietary restrictions, please contact the relevant Partner. The Partner will provide food/product-specific information upon request. The sale and purchase of the Partner’s products and services may be subject to additional terms and conditions of the Partners as set out in the DroppX Service. When selecting the Partner’s products and services that the User wishes to purchase from the Partner, the User makes a binding order to purchase the products and services from the Partner on the terms and conditions presented to the User in the DroppX Service before placing the order (“the Order”). After having received the Order, DroppX will transmit the details of the Order to the Partner. When the Order is accepted by the Partner and DroppX has provided the User with an order confirmation on behalf of the Partner, the User or the Customer Organization and the Partner enter into the Purchase Agreement. DroppX will provide the User with a receipt on behalf of the Partner (unless regulation in the country where the User is located requires that the Partner provides the receipt directly to the User). When the Order is accepted by the Partner and the order confirmation is provided to the User, in addition to entering into the Purchase Agreement with the Partner for the purchase of the Partner’s products, the User or the Customer Organization and DroppX enter into a legally binding agreement for the purchase of any delivery services ordered by User through the DroppX Service.
3.3. The Partner selected by the User will prepare (and deliver, if delivery services have been ordered) the products set out on the Order to the User. DroppX is not responsible or liable towards the User for the proper execution of the Purchase Agreement by the Partner.
3.4. After the Order has been placed by the User, the Order cannot be cancelled by the User. You cannot withdraw or cancel an Order for products or delivery services once you have placed it. Prior to placing an Order for a product or service you should carefully review your selection.
4. User Accounts
4.1. You have a limited, non-exclusive, non-transferable, and non-sublicensable right to use the DroppX Service in the form offered to you by us from time to time solely for the purposes set out herein. The license granted to the User for the iOS DroppX App downloaded from Apple’s App Store is further limited to a license to use the DroppX App on any Apple-branded products that the User owns or controls and as permitted by the Usage Rules set forth in the App Store Terms of Service and these Terms of Service.
4.2. In order to use the DroppX Service, the User must create a user account by following the registration instructions in the DroppX Service. The DroppX Service credentials are personal (unless otherwise agreed between DroppX and the Customer Organization). The User shall ensure that any user account credentials and equivalent information required to access the user account of the User or the Customer Organization are kept confidential and used in a secure manner not accessible by third parties. A User may have only one personal user account.
4.3. Where it is suspected that any unauthorized person has become aware of a User’s user account credentials or has access to the user account of the User, the User shall immediately inform DroppX thereof. The User shall be responsible for any use of the DroppX Service and any activity under the user account of the User.
4.4. In order to use the DroppX Service, you must submit valid credit card or other payment method information to DroppX. DroppX does not store information of your payment instrument, as this is done by a third party payment service provider used by DroppX. You agree to pay for all purchases arising from your use of the DroppX Service except for purchases made through the DroppX at for Business at the Customer Organization’s cost. You must keep the credit card and other payment information that you have submitted to your user account updated.
5.1. The User, or the Customer Organization in case of DroppX for Business Account, will pay the purchase price set out in the Order by using the relevant payment functionality of the DroppX Service. DroppX collects all payments from the Users or the Customer Organizations on behalf of the Partner. If the Order is made by using the DroppX for Business Feature, the User confirms the payment on behalf of the Customer Organization through the DroppX for Business Feature. The User’s or Customer Organization’s payment obligation shall arise upon placing an Order through the DroppX Service.
5.2. The User may fulfil this payment obligation only by using the relevant online payment method provided in the DroppX Service. When the User, or the Customer Organization in case of DroppX for Business Account, has paid the purchase price to DroppX, the User or the Customer Organization has fulfilled its payment obligation towards the Partner.
5.3. The payment will be automatically charged from the User’s credit card, lunch benefit or charged through the Customer Organization’s DroppX for Business Feature, upon delivery of the Order. DroppX is entitled to make an authorisation hold on behalf of the Partner on the User’s credit card, lunch benefit or Customer Organization’s DroppX for Business Feature once the Order has been placed through the DroppX Service. DroppX uses a third party payment service provider for processing of payments.
5.4 In case payments are arranged by DroppX Technology Oy through third party payment service providers, DroppX Technology Oy is responsible for possible refunds, complaints and other claims related to your transactions in the DroppX Service.
6. DroppX credits and tokens
6.1. The Users of the DroppX Service can obtain DroppX credits or tokens e.g. by inviting new users to sign up to the DroppX Service. The User can use DroppX credits and tokens to get a discount on their purchases in the DroppX Service.